Sale service

 

Installation

The initial installation is NOT included with the professional BOEVAN team member. All installation with the BOEVAN team must be scheduled at least 4 weeks in advance before actual trip taken. All necessary connectivity must be ready prior the service being scheduled.

While BOEVAN team member arrives at the site for a complete and final installation, two days training course will be provide to the customer for operation and maintenance procedure. The initial installation is provided within 5 working days excluding travel days. The actual installation days may vary, based on different machine mode and packing lines. Each day of working hour consist at 8 working hours. Any additional day will be charge according to our service fee listed below.

Training

We will provide free training to your technician free of charge at our factory site in Shanghai, China.  The total training period would be 2 working days. All travel and related expensed would be at the purchaser’s expense.

 

After Service

BOEVAN provide free parts and parts delivery, when manufacture defects has been detected during normal operation (vulnerable parts not included) under warranty period.


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